To secure a booking we require a non-refundable deposit of 25% of the total trip cost. Deposits are due at the time of booking and are in U.S. Dollars. This deposit allows us to secure excursions for your trip, which can fill up very quickly and have limited availability. If the start of your trip is within 90 days of booking, full payment will be required at the time of booking.
Deposits are accepted via an email invoice, which will be sent to you upon booking. Payment can be made by credit card or check. We accept Visa®, MasterCard®, American Express® and Discover® for tour deposits & payments. Some trips have specific cancellation fees, which will be noted on the trip itinerary and will be explained at the time of booking to the client.
The remainder of the balance for your trip with True North Travel is due in full, 90 days prior to the trip start. If full payment is not received within 90 days of the start of your trip your itinerary may be cancelled.
True North Travel, LLC guarantees excursion prices based on the calendar year at the time of booking.
We strictly adhere to the True North Travel, LLC Cancellation Policy. The last thing we want is for you to have to cancel your trip because of unforeseen circumstances, nor do we want you to lose your deposit. Many of our affiliates and the accommodations we book require non-refundable deposits themselves, thus the reason for our policy. Because of this we highly recommend you purchase travel insurance to protect your investment.
If you wish to cancel your trip we require a written cancellation notice. Our cancellation policy goes into effect once the trip deposit is received from the client. Once the cancellation notice is received we will send a confirmation receipt to you to confirm your trip has been canceled. Trip cancellation notices can be scanned and emailed to firstname.lastname@example.org or physically mailed to: 9201 E Queensboro Avenue, Palmer, AK. 99645
In the event of a trip cancellation, True North Travel, LLC will retain 100% of the initial, non-refundable deposit. After the non-refundable deposit is retained, True North Travel, LLC will refund:
- 100% of trip balance for cancellations made 91 days in advance of trip start,
- 50% of trip balance for cancellations made 45-90 days in advance of trip start.
- 0% of trip balance for cancellations made within 45 days of trip start.
Cancellations by True North Travel or excursion operator
True North Travel, LLC will make every effort to ensure none of your activities are canceled. However, we do not have control over weather, man-made or natural disasters, acts of god, or maintenance issues which occur with our excursion operators. If an excursion you have booked is canceled by one of our excursion operators you will receive a full refund for the cost of that activity. If this occurs we will make every effort to reschedule you or schedule another activity of your liking.
True North Travel, LLC is not responsible for the cost of your airline ticket to Alaska nor the cost of your rental car.
If you miss an activity due to unforeseen circumstances, health issues, or transportation issues during your trip this activity cost does not fall on True North Travel, LLC. Again, we will make every effort to assist you in rescheduling or canceling your activity but we cannot incur costs for missed bookings.
Unused services and itinerary changes
No refunds will be made on items voluntarily omitted by the participant or if you “no show” an activity. If you would like to change your trip we will make every effort to accommodate your request. Please understand though, that a cancellation and/or change fee may be charged by the activity operator. This will be indicated at the time of your request. True North Travel, LLC does not charge change fees for our time, we want to make sure you get exactly what you want from your adventure and this is our commitment to you, but do understand that most activity operators will charge change fees which you will be responsible for.
physical ability and health requirements
Clients must be in good physical and mental health. Guests are responsible for making True North Travel, LLC aware of any health limitations and any dietary restrictions at the time of booking. True North Travel, LLC encourages participants to consult a doctor for specific medical advice about any activities or destinations that may be of concern to the client. Certain activities may require that the participant obtain medical consent prior to departure as a condition of participation. Clients must complete Liability Release form as part of trip booking and prior to trip start.
Alaska can be rugged and depending on the activities in which you are interested, we may ask about your physical ability and stamina. This is not to limit you from doing things or pass judgment, we simply want to make sure you understand the physical ability needed for some activities not only for your enjoyment and preparedness, but for your safety too.
included in your itinerary
All accommodations, activities, included meals, transportation; entrance fees that are included in the price of your trip will be indicated on your itinerary. Additionally, any other items that are included in the cost of your trip will be indicated on your invoice and itinerary.
what is not included in your itinerary
The transportation cost for the clients travel to Alaska is not included in the cost of the trip booked through True North Travel, LLC. Additionally, rental car or ground transportation used by the client during the trip is not included unless otherwise indicated on trip invoice and/or itinerary. Activities that are independently booked by the client outside of the itinerary created by True North Travel, LLC are not included in trip cost.
Passport and visa expenses; baggage/accident/cancellation insurance; personal expenses, such as laundry, telephone calls, meals (except as indicated on the itinerary) alcoholic beverages; and any other items not specifically noted as included on the invoice.
Costs of accommodations and associated services for delays or other alterations en route, caused by weather, flight schedules, and other events beyond our control are the responsibility of our guests. True North Travel, LLC will not assume any additional costs.
True North Travel, LLC staff accepts gratuities in the form of Yelp, Facebook, and TripAdvisor reviews. Gratuities for activity providers not on the True North Travel, LLC staff such as flight seeing pilots, fishing boat deckhands, or other activity guides are not included in the cost of the trip. If you feel so inclined, we encourage you to tip your guide if you are happy with their service.
As a fully customizable trip planning service we will make every reasonable effort to accommodate special requests. However, we cannot guarantee that these requests will be accommodated. Please advise us of any special dietary needs or physical limitations so that we can notify activity providers.
other important information
True North Travel, LLC does not own or operate any activity provider or lodging facility associated with your trip. True North Travel, LLC is not liable for any negligent or willful act or failure to act of any such person or any other third party associated with your trip. Guests are responsible for making True North Travel, LLC aware of any health limitations and any dietary restrictions that the client would like to have accommodated.